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The Pub For General Automotive Related Talk |
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#1 | ||
Regular Member
Join Date: Jan 2005
Posts: 465
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I've had a bit of a run in with Dandenong/Berwick Kia and Nissan, and I thought I'd ask for some opinions of whether it's worth chasing up at all...
My girlfriend recently bought a '96 Hyundai Excel there as her first car, and its' been nothing but trouble, despite the low km's (68,000) and service history. It started with a stalling and missfiring problem that was never fixed, but it gets worse. Along with insane lifter noise that made my 300,000km Fairmont sound like a church hymn, it started bringing on the oil light around corners last week, so I called 'em up and asked them to have another go at fixing the stalling issue. They assured me that it had been fixed, and that it wasn't their problem since the 3 month warrenty had run out. Since it was a continuing, unresolved issue, are they still liable? I ended up doing a complete service on the car, hoping that it was as simple as that. After doing a flush and putting in some Castrol Magnetic that I had, the oil issue dissaperared, and the lifters are as silent as a mouse... and I found: 1. The air filter looked like the original from the factory. 2. The leads weren't installed properly, probably causing the stalling/missing issue. 3. The oil filter was the incorrect one. 4. It looked like they used 2 litres of 30W/70 homebrand engine oil in it, and 5. A strange "vacuum leak" noise that I can't isolate, but they assured me was nothing. Now I'm not one to complain, but that's excessive, and annoying because of their assurances that the car would get a "full service" before the keys reached my girlfriend's hands. Potentially dangerous too, a car stalling at will isn't a nice experience trying to merge into peak hour traffic. And their rudeness both on the phone and in person didn't help my anger levels, however I remained civil at all times. So yeah, is this worth chasing up? Making something of? Filing a complaint with the consumer affairs or similar? I'm all for legal advice on a forum! ![]() Thanks! ![]() Edit: The car was taken back to the dealer at least three times to rectify the stalling and missing issue. It got slightly better each time, but was always around when it was cold. Came back with a vengance a few nights back, prompting the phone calls. |
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#2 | ||
Regular Member
Join Date: Jan 2005
Posts: 465
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I've just had another though...
The car had the stalling/missfiring issue on the test drive, and it was condition of sale that this was fixed. They assured us it was just plugs and leads, and all would be well. |
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#3 | ||
Ford Fanatic
Join Date: Feb 2005
Location: Brisbane
Posts: 1,480
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Mate,
I'd be hot under the collar too, try with them again since it was supposed to be fixed. I personally though would start with buying a new set of spark plug leads and ignition coil lead from super cheap. (buy them individually rather than a complete set, the complete sets in the box seem to be inferior quailty to the individual ones.)
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Everyone is entitled to my Opinion ![]() 2007 Territory TX SY RWD Ego |
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#4 | ||
The one and only
Join Date: Dec 2004
Location: Carrum Downs, Victoria
Posts: 9,053
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Unfortunally you are stuck. They don't have to service a car prior to sale, if a car needed work before purchase, ya should've turned away. A dealer/used car sales will not want to spend a cent on preparing the vehicle, they will do dodgy repairs so it sounds good enough and lasts the first 6 months of the warrenty. Obviously this didn't work with you.
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1992 DC LTDHO 360rwkw built by me Tuned by CVE Performance Going of the rails on a crazy train Other cars include Dynamic ED Sprint, Dynamic DL LTD, Sparkling Burgundy DL LTD, Yellow, Red & Blue XB sedan & Black XB Coupe
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#5 | ||
Moderator
![]() ![]() Join Date: Feb 2005
Location: Kenthurst
Posts: 40,394
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Should never have bought a Hyundai in the first place.
Also those engines are susceptible to noisy lifters after a while ... it's a typical Mitsubishi engine trait (they use near identical engines to the 4G15's found in the Mirage.)
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The Current Stable 2016 SZII TS Territory RWD Petrol The Evolution of the EGA54D utes AU Workshop Build thread of EGA54D B-Series Workshop Build thread of EGA54D 2004 SX TX Territory AWD - Gone but not forgotten 2010 FG XT "The ex-rental" - Moved onto a new home Mechan1k's Flickr Page |
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#6 | ||
I Hope Holden Dies
Join Date: Jun 2005
Location: Eastern 'Burbs, Melbourne
Posts: 184
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call up and complain - then go to consumer affairs, then if there is still no action buy a pallet of bricks and find yourself some major league baseball pitchers...
HRT R.I.P
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HRT R.I.P Icon Blue BFII Fairmont Stock as a rock... :( |
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#7 | ||
FF.Com.Au Hardcore
Join Date: Dec 2004
Location: Pakenham, Victoria
Posts: 6,983
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Sounds like you bought a lemon. I had a Hyundai from 96->05. It was reliable as hell. Owed me around $700 (1 battery, 1 alternator, 1 exhaust) when I traded it. I got it @ 35,000k's. I traded it @ 225,000k's. When it was traded the lifters we noisey for around 2 minutes then they quitened down.
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74 XB Fairmont (street car) 11.07@123.02mph. 08 LV Ford Focus XR5 (daily). Tuned by Hallam Performance |
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#8 | |||
Banned
Join Date: Dec 2004
Posts: 4,377
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Quote:
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#9 | |||
Banned
Join Date: Jan 2005
Location: Over there
Posts: 401
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Quote:
I'd hazard a guess that the service schedule on this particular excel has not been followed correctly - you can run into a LOT of problems with these engines if they are not serviced regularly. As for the dealership, dig out your contract, if the stalling issue was a condition of sale, goes straight back to the dealer principal and tell him/her that you want it fixed. Else yeah, a call to consumer affairs is probably in order. |
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#10 | ||||
XB in parts...
Join Date: Dec 2004
Location: Sydney
Posts: 2,890
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Quote:
Quote:
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Daily Driver 2019 Ford Escape...looking for XR6T's. |
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#11 | ||
Regular Member
Join Date: Jan 2005
Location: victoria
Posts: 495
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yeah, unless its listed on the contract of sale as a condition of purchase i dont think you have much legal stance.
However in saying that, if they had assured you its been fixed and it hasnt most "reasonable" workshops are only too happy to fix their stuff ups. Clearly this isnt a "reasonable" workshop so i would just be posting your story on many websites and telling as many people as you can how bad they are. That is poor luck, hyundai excels arent exactly the best made vehicles, but if its been looked after you should get at least 100,000km before any major problems arise. Especially on such a low mileage vehicle. |
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#12 | ||
FF.Com.Au Hardcore
Join Date: Dec 2004
Location: Pakenham, Victoria
Posts: 6,983
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I found my 95 S-coupe to be more reliable than my 97 EL Falcon. If I had no need to tow or was single. I wouldn't own a late model Falcon. I personally think the 70s model Falcons are more reliable than late model ones too.
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74 XB Fairmont (street car) 11.07@123.02mph. 08 LV Ford Focus XR5 (daily). Tuned by Hallam Performance |
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#13 | ||
Regular Member
Join Date: Jan 2005
Posts: 465
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Just for the record, I wasn't there when the car was bought! So it's not my fault it's a Hyundai, and I'd never buy a car with "issues"...
![]() I'll give the dealer another call, and see where that leads me. The car seems to be running nicely now, so I might use some flushing oil, and see what happens. Hopefully it hasn't done too much damage. The car also has a fairly complete service history, so it's been serviced right on or before the intervals. It's just that some dealers do more harm than good it would seem... Thanks! Edit: It got brand new leads put on it to cure the missing problem. Except they weren't installed correctly, with one just sitting on the plug. And the service crew didn't pick up on this, despite three visits. Woo, go team. And before you say "why didn't you check?", I was staying clear of the car, incase of warrenty and all that. Fat load of use that did! |
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#14 | ||
FF.Com.Au Hardcore
Join Date: Dec 2004
Location: Pakenham, Victoria
Posts: 6,983
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I stopped taking my Falcon to a dealer. Taking it to the dealer caused more problems than it solved. Since ceasing dealer servicing I've had no issues. I busted the dealer charging for parts they weren't even changing.
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74 XB Fairmont (street car) 11.07@123.02mph. 08 LV Ford Focus XR5 (daily). Tuned by Hallam Performance |
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#15 | ||
Regular Member
Join Date: Jan 2005
Location: victoria
Posts: 495
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Standard
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#16 | ||
Former BTIKD
![]() Join Date: Mar 2005
Location: Sunny Downtown Wagga Wagga. NSW.
Posts: 53,197
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Go to Consumer affairs http://www.consumer.vic.gov.au/CA256...+go+wrong~&3=~
tell them the whole story with as many details, ie dates conversations etc as possible. Fortunately not all car dealers are like this mob. We bought our 2000 Fairlane from Duhig Ford in Melb.We did the whole deal over the phone. They brought the car to us, 475kms away, and drove our old Sportsman back to Melb. After about 2 weeks we noticed condensation in the left headlight -The big double expensive Fairlane thing- and rang to tell them. No problem, straight down to our local Ford dealer and had a new one fitted. Service like that will get me back for my next one ![]()
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Dying at your job is natures way of saying that you're in the wrong line of work.
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#17 | ||
FTF Club Moderator
Join Date: Jan 2005
Location: Driving my Tickford T3 Wagon in Sydney
Posts: 3,132
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I love it when you take your Ford they always want to change your wiper blades, even if you have just changed them.
My dad bought his NC2 Fairlane Ghia from a dealer because they gave him the car for the long weekend, so we drove to the Blue Mountains and made a little holiday out of it. TAhat was great service.
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Albert Einstein: Es ist schwieriger, eine vorgefaßte Meinung zu zertrümmern als ein Atom. (It is more difficult to alter a preconception than split an atom) Falcon Tickford FPV (FTF) Car Club of NSW Fords in the Park 2010 I use and recommend Stingray Car Security. http://www.stingraycar.com.au/ |
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