Ford, Holden fail satisfaction survey

[DanielXR8]

Originally Posted by prydey

i also find sometimes its as much about the attitude of the customer as it is the dealer. treat people how i like to be treated works pretty well for me.

Agreed and generally it is true, but you know what? There are some Ford dealers where that just doesn't work and that is the problem.

[turbojetboy]

I am not in the slightest bit surprised by this result, just have aread of my ongoing saga with Holdens!

http://www.fordforums.com.au/showthread.php?t=11304520

[Wretched]

Originally Posted by aussie muscle

why wait? as long as it's serviced to Ford spec, they have to fulfill their warranty obligations.

truth be told, warranty runs out by the time the next service happens anyway.

[metallurg]

Originally Posted by prydey

my ford dealer (wayne phillis - reynella) is fantastic. never charges full price, has even done a couple of freebies (machine discs) and gave me a loan car free of charge (normally $40/day) when my bf2 had the frnt timing seal replaced.

Mazda have supplied me a loan car free of charge every single time I've had warranty work done and for the 40k service for that matter - has anyone found a Ford dealer who does that?

Disclaimer: As I said previously, I'm seriously considering an XR6 as my next car.

[GTENVY]

Despite the 'small' amount of people surveyed it is just confirming what we as a whole have been talking about for years. Yet to buy brand new, had a second hand AUII XR8 ute that still had warranty and do you think the dealer could fix the tail shaft vibration... nup. Had the drivers electric window switch replaced as part of a recall, picked the car up and found it with a smashed high beam light, do you think they accepted blame or mentioned they had broken it and would replace it.... nup, had to argue with them about it for a two days before they fixed it.

Not sure if I want to buy a new Ford or not to be honest.