Covid 19 -

Yellow_Festiva · 23-03-2020, 03:15 PM

Quote:

Originally Posted by Franco Cozzo

The old boy works at Centrelink - 500m long line at his office.

They operate at snails pace that joint so it's going to take months to get through the system, they can't even manage the work they had prior to this **** storm.

They need to offer full time work to any Centrelink worker that has left in the last 2 years.

That's a start.

Then they need to keep the offices open earlier and later through to Saturday and half day Sunday.

The current model struggled as it was. Increase customers by 500% and they need to look at the service side of things.

But this will not be suggested till next week with our 'She'll be right mate' attitude....

Franco Cozzo · 23-03-2020, 03:34 PM

Quote:

Originally Posted by Yellow_Festiva

They need to offer full time work to any Centrelink worker that has left in the last 2 years.

That's a start.

Then they need to keep the offices open earlier and later through to Saturday and half day Sunday.

The current model struggled as it was. Increase customers by 500% and they need to look at the service side of things.

But this will not be suggested till next week with our 'She'll be right mate' attitude....

They've got the staff who work in other roles who specialise in different fields going to help with claims as well to try get it moving quicker. They weren't meeting their own policy obligations with how they process claims, so they just extended them out another month, and still don't meet their own policy obligations.

MyGov is down, it's effectively under DDOS with everyone trying to use it at once.

Government is like a very large corporation, they're locked to existing policy and procedures, they don't maneuver to changing market conditions very well, it's like trying to turn a massive ship.

Anything outside of the norm happens at glacial pace.

BENT_8 · 23-03-2020, 03:46 PM

My 19yr old went to Centrelink this morning to provide ID to progress her claim she's had in progress since last week, was there at 9am, line hundreds deep, got to the front, sorry, no face to face interviews ring the hotline which has now crashed.
Multiply that x1000's..

Yellow_Festiva · 23-03-2020, 03:48 PM

Quote:

Originally Posted by BENT_8

My 19yr old went to Centrelink this morning to provide ID to progress her claim she's had in progress since last week, was there at 9am, line hundreds deep, got to the front, sorry, no face to face interviews ring the hotline which has now crashed.
Multiply that x1000's..

What a debacle... They couldn't put up signs saying what they can and can't do??

Franco Cozzo · 23-03-2020, 03:54 PM

Quote:

Originally Posted by Yellow_Festiva

What a debacle... They couldn't put up signs saying what they can and can't do??

They can't do anything, everyone in one of those branches is effectively the supermarket checkout chick of the welfare system, it's a bureaucratic nightmare with a chain of command that operates like the USSR, they'll wait until they're given instructions from the top.

The only person who can make them pull their finger out is your local federal MP - the moment a federal MP starts asking questions of a Centrelink branch all of a sudden things start moving.

If you get ****ty service at Centrelink, contact your local federal MP

Citroënbender · 23-03-2020, 04:29 PM

A friend has had the and issues with Centre**** this morning. The self-help was overloaded and kept timing him out, he tried to get an in-person consultation and as others described - lines around the block...

And, as for Skype and remote schooling - I wouldn’t trust them not to monetise the masses of user data. A few years ago someone in Skype thought it was a good idea to show people the details of “friends of friends”. Imagine if you ran a specialised medical practice and offered telehealth - the clients would find out who else was consulting their specialist-for-whatever.

BENT_8 · 23-03-2020, 08:05 PM

Quote:

Originally Posted by Yellow_Festiva

What a debacle... They couldn't put up signs saying what they can and can't do??

Lol, if its not in the text book its not an option.
Truth is they'd love the queue's as its great for media attention to get the help they'll need.
This whole sorry thing has been scripted and managed for maximum shock on every level if you ask me.

Yellow_Festiva · 23-03-2020, 08:41 PM

Quote:

Originally Posted by BENT_8

Lol, if its not in the text book its not an option.
Truth is they'd love the queue's as its great for media attention to get the help they'll need.
This whole sorry thing has been scripted and managed for maximum shock on every level if you ask me.

I think you are right.

With our advanced digital age I can't believe we need to physically go somewhere to line up to prove our identities to fill out paperwork to apply for stuff.

Like when I call the bank / ATO / Service NSW - they know it's me, yet they still ask to confirm my phone number, you know, the one on their screen that I'm calling them from that's also on their system.

Look how long it took to get the census and voting electronic and what a total stuff up that was...

We will go full digital around 2040 at this rate....

NAPLAN (state wide standardised testing) was apparently meant to be totally online this year after the 'trial' last year (that was a disaster).

Has been cancelled. I think a lot of people behind the scenes are cheering as it would have been another disaster like everything else that has to do with mass people using the internet.

Citroënbender · 23-03-2020, 08:52 PM

I observed some (anti?)social distancing today, a couple talking to an apparent acquaintance through a closed wrought iron gate. It was a bit surreal; the “body language” was a gatepost yarn but the physicality made it just weird.