Outstanding service!!

[grandpa_spec_F6]

I know this will sound very strange, but I would like to thank the Spare Parts sales rep from Eagers Holden at Aspley.

I phoned up requesting a power steering hose for my VY, and happened to mention that I also owned an AU as was having issues with it.

Turns out he was an ex-cabbie, and spent the next 20 minutes, in detail, explaining how to fix every issue I was having, and diagnosed it perfectly! All this and I was only buying a $15 part. Top service considering they're the competition

[mytgxl]

I want to give the guys at ford forums australia a big wrap & the poeple who provide their useful info for their outstanding service! Because this site is always maintained well & is easy to use So congratulation to all involved you guys rock & keep up the good work boys

[CYAGMH]

hahaha

[Neeek]

John Faulkner Motor Trimming
19 Webster Road STAFFORD QLD 4053
Tel: 3856 4156
Mobile: 0407 169709

Just a quick mention for John, who did me a new head lining for the Galaxie earlier this month. Quoted me a price, told me when he could do it and the date came.

I dropped the car off to him on a Tuesday morning and picked it up Wednesday afternoon. The material he used was "off the roll", so he used my old head lining as a template. The material match to my sunvisors was absolutely spot on (I've cleaned them since taking the pic below, and they're exactly the same colour/texture as the new head lining), and the seams are all arrow straight in the lining. As it should, it looks brand new.

And the price I paid was $50 less than quoted, which was a nice surprise. Got progress calls from him (totally unexpected!) and he was happy to chat about this and that when I was at his workshop. Easy to deal with, superb workmanship and a good price. And his dog's nice too.

He's reasonably busy, and I saw what he did with a pair of Thunderbird seats (they looked incredible), and the '62 Buick Wildcat convertible he was doing a full interior retrim on just before my job looked amazing.

If you need any trimming work done on the northside of Brisbane, I'd recommend him in a flash.

[Valid8]

Originally Posted by Neeek

John Faulkner Motor Trimming
19 Webster Road STAFFORD QLD 4053
Tel: 3856 4156
Mobile: 0407 169709

Just a quick mention for John, who did me a new head lining for the Galaxie earlier this month. Quoted me a price, told me when he could do it and the date came.

I dropped the car off to him on a Tuesday morning and picked it up Wednesday afternoon. The material he used was "off the roll", so he used my old head lining as a template. The material match to my sunvisors was absolutely spot on (I've cleaned them since taking the pic below, and they're exactly the same colour/texture as the new head lining), and the seams are all arrow straight in the lining. As it should, it looks brand new.

And the price I paid was $50 less than quoted, which was a nice surprise. Got progress calls from him (totally unexpected!) and he was happy to chat about this and that when I was at his workshop. Easy to deal with, superb workmanship and a good price. And his dog's nice too.

He's reasonably busy, and I saw what he did with a pair of Thunderbird seats (they looked incredible), and the '62 Buick Wildcat convertible he was doing a full interior retrim on just before my job looked amazing.

If you need any trimming work done on the northside of Brisbane, I'd recommend him in a flash.

Gee, he did a great job, looks tops.

[SSVPom]

These guys quoted me 50% less than other retailers for 'good brand' 19" tyres for my SSV Sportwagon, and due to the car's requirement for a higher load rating tyre than the SSV sedan, I thought I was look down the barrel of $500+ each per tyre...

O'Donnellans however quoted $360 for some Hankooks, but on the day I took my car in they said they'd bought a job lot of Dunlop SP Sport Maxx's, and could do them for $340 each fitted - bargain.

Very happy, and great tyres for around half what others would retail them at.

[TheSneakiness]

Faulker's Auto Service Centre, Southport

My wife took our Pajero there to be serviced for 60,000km, explained to her exactly what was being done to the car and why, also noted the cabin filter had to be replaced (freebie) and she said it was a pleasant experience considering other places she said was a female and therefore had no effin idea about cars.

[DJM83]

Shameless plug for my dealer here in QLD Nova Ford.

www.novaford.com.au
Barnsey and the crew provide excellant service and will always go above and beyond

[DJM83]

Originally Posted by DJM83

Shameless plug for my dealer here in QLD Nova Ford.

www.novaford.com.au
Barnsey and the crew provide excellant service and will always go above and beyond

Ok ill retract this. Yes the service manager is excellent as is the service team the DP on the other hand.
They just lost 50 customers over night.

[XH-Fan119]

I'll like to praise Guys auto elec in bendigo for great customer service, general knowledge and advice. they where upfront and and didn't stuff around and my headlights where working within 45 mins due to replacement of faulty plugs and they only charged for parts at a good price with instalation nice bloke two thumbs up from me

[Archilino]

Called Coffey Ford (dandenong) today because we had a major oil leak in the Transit Van at work, they knew exacly what the problem was (vacumm pump).

Within half an hour they picked up te Van and left us with a FG falcon ute as a loan vehicle until the warranty work was complete, 2 hours later Van returned good as new so two big thumbs up for their outstanding service today.

[Mickxr8]

Mobile disc brake machining. Big thumbs up for paul (huntingdale Perth)
Took some video (with his permission).
Ph 0417949352.
http://www.youtube.com/watch?v=0E2-gnNaYnQ

[Thornie]

http://www.onlineautoelectrics.com.au

ordered a new alternator for my EL $313 delivered to my door, took 2 days from order to turn thats good service and price to me as the local mobs around here wanted $450+ off the shelf and most postage stuff i order from other places takes a week or more usually.

[SmokinXR50]

Strapp Ford - Doncaster

Well, where do I start!!!!!
Having bought 3 Fords from them in the last 8 years says something.
It all started when I met Glenn Gribben, National Fleet Manager back in 2003.
He has looked after my cars from pre sales right through the life of each car.
To this day he is my first point of contact when organising my next service.

Last year I bought a 2nd hand Territory Ghia for the wife (not from Strapp Ford, unfortunately in this case their 2nd hand Terry’s were significantly dearer).
By this stage I had also built up a good relationship with Peter (sorry I forget his surname) who is the Service Manager.
We ran into trouble with the Terry. Apart from squeaky brakes and a faulty window switch it also had a very annoying exhaust rattle. I contacted Peter and arranged to bring it in.
On the day I also told him about the extended warranty I purchased with the Terry. It happened to be one he had never seen or heard of before.
That didn't deter him however. I dropped the car of on a Saturday morning.

He initially expected the centre muffler was gone. After the mechanics worked on the car they figured out the rattle was coming from a loose exhaust shield.
What started out as a possible new muffler at around $450 came back as a loose shield costing me a little over $100.
Peter also managed to contact the Warranty provider and initiate the process to get an account set up with them.
He managed to get it to a point whereby he could replace the window switch under warranty all on the same day. JUST AWESOME!!!!

Late last year I was back in the market after the lease on my Nissan Navara was due.
Having received such great service from Strapp Ford made me also realise just how poor service I received from Nissan.
I won't go into too much detail but will say this. It's not a case of receiving poor service from the Nissan Dealership, it was more of a case it just wasn't up to scratch compared to what I had been use to.
When I made up mind (took all of about a nano second) that I was going to buy another Ford it was time to contact Glenn.
Apart from getting yet another great deal I was happy to be “Back with the Strapp Ford family” as Glenn puts it. (No, this is not a paid advertisement......lol).

When I took the wife’s Terry in for a service I mentioned to Peter that the paint on the left hand side 50th Anniversary badge on my XR50 turbo had chipped of in one corner.
“No probs” he tells me, just give me a few days notice before you bring the XR50 in for its next service and I will take care of it..

Last week it was time to take my beloved XR50 for its 15,000km service. I dropped my car off for its service as planned.
When I picked it up the left hand side badge was replaced and best of all it was done under warranty.
Needless to say if I am going to buy another Ford it will take something extraordinary before I will spend my hard earned dollars with another Ford Dealer.

I’ll stop rambling now.

Cheers,

Chris

[benoxr]

Wayne Phillis Ford service centre, Main South Road Reynella (NOT the head office dealership)
Took the Territory in for 75,000 service, and I advised of a stuck seat belt, middle row seats.
They replaced the whole belt under warranty, no fuss. And whilst they were servicing the vehicle, reported the diff bush was a bit worn so they would do that under warranty also when they did the seat belt. In addition to this they replaced all 3 bushes on the rear end while they had the end dropped to save it having to be pulled down again. And over the years they have been just as good with my XR6.

[prydey]

Originally Posted by benoxr

Wayne Phillis Ford service centre, Main South Road Reynella (NOT the head office dealership)
Took the Territory in for 75,000 service, and I advised of a stuck seat belt, middle row seats.
They replaced the whole belt under warranty, no fuss. And whilst they were servicing the vehicle, reported the diff bush was a bit worn so they would do that under warranty also when they did the seat belt. In addition to this they replaced all 3 bushes on the rear end while they had the end dropped to save it having to be pulled down again. And over the years they have been just as good with my XR6.

scott looks after me too.

[benoxr]

Originally Posted by prydey

scott looks after me too.

Another for Wayne Phillis Service Centre, Reynella S.A.
Went there last Friday prydey, arrived with the Territory at 9am for both front control arm replacement, Scott set me up with the tv, newspaper and popped the air-cond on and coffee nearby. Didnt need any of it as I drove out at 9:25am. Looked like he had had a little win on lotto!

[Perko]

Good to see some positive feedback on Ford dealers for a change. I'll put my hand up for Carpenter Ford in Gatton. The spare parts manager is brilliant and even lets me behind the counter to show him where the parts are on the computer when he isn't sure! They arrive on time and nothing is ever a drama. Eventhough it's a 35km drive compared to 15km to my local dealer definitely worth the drive. Will be looking at a new Ranger for novated lease next year so these guys will definitely get first chop at my business.

[TheSneakiness]

Battery World Southport

Gotta give these guys a wrap.

Had a dropped cell in the Paj which made any startup hard as you can figure and sent them an email for a quote on a 720CCA battery and got quoted about $120 IIRC and said to them that I could pick it up that afternoon.

I rocked up after closing due to other factors and he asked me if I wanted the battery fitted to which I said how much do you want for it?

No charge mate, just drive it up and it'll be replaced no worries.

He actually had a fair few customers in at the time and I can safely say alot of the fixes that were done he didn't charge for.

[EATHSV]

http://www.atholparkfordwreckers.com/

Phone - 08 8341 1122
Fax - 08 8447 7708
242 Grand Junction Rd, Athol Park SA 5012

Athol Park Ford Wreckers

When I purchased my AU Forte a couple of months ago I started thinking about tidying it up a bit. Decided to get BA door moulds like I fitted to my XR8. Didn't want to pay $70 each new this time so went to my local wrecker. "na mate don't seperate them from the doors" Annoyed I went home. The missus says that she is friends with a ford wrecker on Facebook (god only knows how) and to give them a try.

After about 4hrs got a reply. wrong part. Oh sorry mate our mistake we'll send them for $95 express post on us... Happy with that
So I ordered an AU3 fairmont grille off them too. $140 delivered.

I will now use them for all my parts needs even though their interstate because of their excellent service.

[RHR]

Keith Gill Motors Griffith (Ford dealer)

Had a few niggily probs with my FG. Everything fixed, including stuff that was knocked back by Macauthur ford no questions asked

Fantastic customer service and even got follow up calls just for warranty work

[Franco Cozzo]

Hey guys, just got my LV Focus serviced at Lancefield Automotive, they do good work and are honest, I was put onto them by a friend and I'd like to spread the good word.

I provided all the oil and genuine filters, cost me $88 for the service, which was just a standard log book service, plus replacing a H7 globe (which blew this morning, bastard) and replacing the oil in the gearbox which was a last minute extra at my request when I showed up. He does log book servicing so he stamps your book so you keep your new car warranty.

I got my Fiesta done at another independant mechanic in a different town, provided all the oil and filters, cost me $120 and he also kept the 1L left over from the oil I provided.

I'd recommend them to all, a decent independant mechanic.

They are in Lancefield, John is the owners name and their number is (03) 5429 1414.

Its nice to hear a good outcome rather than an ACA style bust on Ford dealers and the local independant scammers.

Originally Posted by JG34JA

Nice to hear good news. Are you specific in what oils/filters you want used, or are you able to get them at a better price?

I had to use OEM stuff to keep my warranty, so I went into my dealership and bought genuine from their spares parts guy who looks after me when I go in.

Oil, I used this stuff:

http://www.liqui-moly.com.au/products/motor-oil/

Second one down

[RASER]

+1 to Bayfords, big dealer here in Melbourne, very professional and know everything about Ford products [esp. Falcons], know how to run a workshop, and then some, RECOMMENDED dealer.

-1 to duhigs [now essendon Ford] USELESS, near lost all faith in Ford product till Bayford picked up the pieces and saved the day...PASS

[adamRSLC]

Had my FGXRT in for it's 25k service at Bayford coburg and mentioned that it had a knock in the left hand rear and air con wasnt working properly , they replaced a rod end in the rear and HIM module ( even though it had the upgraded one already ) without batting an eye lid . The car was already clean on the outside so the gave it a vacuum inside instead .

Pretty happy with bayfords and will go back again , they mentioned my drivers seat will need repair soon due to a sagging cushion so will get that done next time it's in .

Adam

[Blue Blooded]

Big thumbs up to Steve at Thompson Ford, Parramatta. Absolute champion. He knows his stuff and didn't try to bulls**t me once.

I've dealt without alot of salesmen in my time and this guy is the best, hands down

[74_XB_Ute]

Even though heaps of people have used Summit Racing on here I still want to give them the praise they deserve. I recent purchased an Autometer Gauge Kit from them and the Speedo only had a rubber grommet fitted and not the light bulb holder. I got onto their live help and they said not a problem and have shipped a new bulb holder to me the next day via USPS Express. Great service...no questions....fast response...great effort Summit racing!

[z80]

Engineworx near Geelong/Whinchelsea

Built two fully forged engines for me by hand,

on time and on budget, nosurprises,

Outstanding workmanship.

thanks Rob, you're a dying breed.

[Jack960]

Hey all

Needed a few things done to my car and Pako automotive in Geelong provided the best service ive experienced in my time of owning a car.
The owner is more then happy to discuss anything and everything, he is very informative.
The prices are very fair, got a quote from the local ford service place and pako automotive and it was almost half the price!

I highly recommend this place for anyone in the area

[Valid8]

Great thread, good to see people getting credit for their good service.

[benoxr]

King Springs QLD, Jerry Holmes in sales/tech. Jerry first helped me out to ensure I was buying the correct gear, then when I had some problems after installing struts and springs, he personally phoned me to get a better handle on what was wrong and to help out as much as he could. Great personal service.