Focus out of action for a while - Page 3

wombat66 · 04-10-2012, 04:41 PM

In our Focus and Fiesta the snowflake lights up when the outside temp is below 5 degrees.

Yellow_Festiva · 04-10-2012, 04:55 PM

Yeah the snow flake does that as well. Perhaps I should read the manual? Dealer told me to start car when snow flake vanished but it may well be the spring looking thing?

Yellow_Festiva · 04-10-2012, 05:13 PM

Sorry for the confusion. It IS the spring looking thinggo to tell you when the glow plugs are ready to fire, NOT the snow flake.

Well, there you go. Can start the car after 2 seconds now, not 5!

Franco Cozzo · 04-10-2012, 08:11 PM

Wow fun and games today, what a load of ****.

I get paperwork from the first time it goes into Sunbury Ford, I compare it with Essendon Ford's invoice.

They both replaced the same hose apparently, looking at the invoices both part numbers match and they're both fuel injector return lines.

I ring up Sunbury Ford during the day, they tell me the reason i'm smelling diesel in the car is my mechanic hasn't put in my pollen filter (AFAIK LV TDCI Focus doesn't have one?).

Then they tell me they did an AC deodorise on the car and that they checked out the injector and its not smoking.

So I get my old man to go down there, he pops the bonnet, starts the car, smoke starts coming out of the top of the injector.

He goes back in and shows the service advisor and he claims he couldn't see it, so Dad revs up the car and it comes out thicker, and then he goes "Yeah, yeah I see it now".

Holy crap this is getting old.

**Silver Ghia** · 04-10-2012, 09:47 PM

So is this return line used in more than one location, or just the one location?

Sounds like there was still a lack of communication somewhere along the line, whether the notes were not taken accurately of what you said when you dropped the car off, or whatever. Not just this dealer, sometimes I wonder how non mechanically minded people get on, or whether they get the runaround. Probably more often the latter. Ever since my first new car years ago (Mitsubishi) when I had real dealer problems who made me more frustrated at each attempt, I always tell the advisor exactly what I see or hear, and show him, so they then know what the problem is without them having to find it.

Hopefully now your car is on the mend Damo.

Franco Cozzo · 04-10-2012, 10:32 PM

Quote:

Originally Posted by Silver Ghia

So is this return line used in more than one location, or just the one location?

Sounds like there was still a lack of communication somewhere along the line, whether the notes were not taken accurately of what you said when you dropped the car off, or whatever. Not just this dealer, sometimes I wonder how non mechanically minded people get on, or whether they get the runaround. Probably more often the latter. Ever since my first new car years ago (Mitsubishi) when I had real dealer problems who made me more frustrated at each attempt, I always tell the advisor exactly what I see or hear, and show him, so they then know what the problem is without them having to find it.

Hopefully now your car is on the mend Damo.

I've told them multiple times what the problem is, and I've pointed it out now twice to Sunbury Ford.

I'll find out more about the hose, but why would you only replace one if there were multiples? Because Essendon Ford changed it a week after Sunbury Ford supposedly did and it fixed the majority of the problem, now its just smoking from the injector.

Its tempting just to pull it apart and fix it myself, would have saved a lot of hassle.

**Silver Ghia** · 04-10-2012, 11:05 PM

The first time probably wouldn't count if it was a non service dept person on the saturday.

Just wonder why the o-ring and return lines failed as they did?

But yes, sometimes its a lot better when the car is out of warranty and you can then work on it yourself then you know its done properly.

Franco Cozzo · 04-10-2012, 11:18 PM

Quote:

Originally Posted by Silver Ghia

The first time probably wouldn't count if it was a non service dept person on the saturday.

Just wonder why the o-ring and return lines failed as they did?

But yes, sometimes its a lot better when the car is out of warranty and you can then work on it yourself then you know its done properly.

Because the build quality on these cars is horrible, the engine is a joint effort between Citroen, Peugeot, Ford and its built in South Africa by blind child soldiers or so it seems.

Jokes aside, Essendon Ford says material defect.

Fiesta_Man69 · 04-10-2012, 11:19 PM

Sounds like my experience with Dale Ford. Just before they went bankrupt.

Franco Cozzo · 04-10-2012, 11:24 PM

Quote:

Originally Posted by Fiesta_Man69

Sounds like my experience with Dale Ford. Just before they went bankrupt.

Sunbury Ford got bought out by Cannon Toyota (Toyota in Heidelburg I think) a little while back, so looks like they went under already.

csv8 · 05-10-2012, 12:40 AM

Consumer Affairs ???? have you contacted them or ACA or TT ???

Franco Cozzo · 05-10-2012, 08:38 AM

Quote:

Originally Posted by csv8

Consumer Affairs ???? have you contacted them or ACA or TT ???

Not yet I only want to do that as a last resort.

Russ · 05-10-2012, 02:40 PM

Unfortunately at this stage I doubt Fair Trading, ACA or TT would be any help anyway. They are at least trying to rectify the fault, it's just that they don't know what's wrong with it or what they're doing by the sounds of it, unless it actually jumps up at them and bites them on the butt this could drag on a while I'm afraid. From my experience most dealers are no different, regardless of the brand of car. Best of luck with it Damo, hope it gets sorted for you soon

Franco Cozzo · 05-10-2012, 05:16 PM

Car is finally fixed, thank christ.

3rd injector seal had a crack in it, they replaced it and now no more leak, funny that.

NeoBF · 05-10-2012, 05:42 PM

Good to hear you got it fixed mate, living in the area I can only relate to your pains with Sunford all too well, its sad to say that they see a young person and rub their hands together...

mac_man_luke · 05-10-2012, 05:52 PM

Quote:

Originally Posted by Yellow_Festiva

Sorry for the confusion. It IS the spring looking thinggo to tell you when the glow plugs are ready to fire, NOT the snow flake.

Well, there you go. Can start the car after 2 seconds now, not 5!

Interesting you have problems if you dont wait.

On my ranger i cant notice any difference if i hope in and crank it or wait for the glow plug. Always starts instantly.

Pepscobra · 05-10-2012, 05:58 PM

Glad to hear it has been sorted finally Damo.
So what did this episode cost you? or was it all covered by warranty in the end?

Why does everyone automatically think that TT or ACA are even interested in stuff like this?
You think theres already not enough juicy tabloid crap in the world to keep these guys busy?
And remember what happened to the Ford Capri ones those leaches got there teeth into the story?

Russ · 05-10-2012, 06:03 PM

Quote:

Originally Posted by Big Damo

Car is finally fixed, thank christ.

3rd injector seal had a crack in it, they replaced it and now no more leak, funny that.

Hip Hip Hooray

That's one headache out of the way now you can back to the Xenon headlight install project and really get stressed

Road_Warrior · 05-10-2012, 07:05 PM

Quote:

Originally Posted by Big Damo

Car is finally fixed, thank christ.

3rd injector seal had a crack in it, they replaced it and now no more leak, funny that.

I'd be writing a rather sternly worded letter to Mr Graziano about those chumps at Sunbury Ford if I were you. Getting it wrong is one thing, but being misleading about it is something else entirely.

Franco Cozzo · 05-10-2012, 07:37 PM

Quote:

Originally Posted by Russ

Hip Hip Hooray

That's one headache out of the way now you can back to the Xenon headlight install project and really get stressed

Yeah, I've actually gotta figure out how to get the damn HID globe into its assembly, its got some weird locking ring **** happening there and the globe doesn't seem to sit in anywhere or lock in if you know what I mean. Its a D1S type light, and the housing says D1S, so when I can get the globe into its damn home we can start haha.

All the lights, except for the fog lights are a changin, including my Rallye 4000 spotlights, that one might be interesting for you guys as its very new technology to the automotive industry. The only problem is they're F'n ugly.

Wiring wise not too much of an issue, I have an idea how to get it all happening

Quote:

Originally Posted by Pepscobra

Glad to hear it has been sorted finally Damo.
So what did this episode cost you? or was it all covered by warranty in the end?

Why does everyone automatically think that TT or ACA are even interested in stuff like this?
You think theres already not enough juicy tabloid crap in the world to keep these guys busy?
And remember what happened to the Ford Capri ones those leaches got there teeth into the story?

$0, all covered under warranty. Just a few days without my car.

Yes, letter indeed to CEO will be happening, but I bet it gets carefully filed in the bin.

Yellow_Festiva · 05-10-2012, 08:01 PM

Quote:

Originally Posted by mac_man_luke

Interesting you have problems if you dont wait.

On my ranger i cant notice any difference if i hope in and crank it or wait for the glow plug. Always starts instantly.

No, never had any problems either way. I think I have started the car a bunch of times after driving my petrol car and it just started straight away. Perhaps it's more of a precaution for colder climates etc??? Then on the flip side I would get into the petrol car after the diesel and turn the key and wait 5 seconds...

I have also lent my car to a few people, and I often wonder how dedicated they were at remembering to wait prior to cranking.

Yellow_Festiva · 05-10-2012, 08:04 PM

Quote:

Originally Posted by Big Damo

$0, all covered under warranty. Just a few days without my car.

Yes, letter indeed to CEO will be happening, but I bet it gets carefully filed in the bin.

Good news Damo.

Any indication or feedback as to the reason behind the failure? Was it installed incorrectly / faulty?? Anything about it being common???

Franco Cozzo · 05-10-2012, 09:28 PM

Quote:

Originally Posted by Yellow_Festiva

Good news Damo.

Any indication or feedback as to the reason behind the failure? Was it installed incorrectly / faulty?? Anything about it being common???

No feedback just that it was fixed, what was wrong and that was it.

Google tdci 3rd injector seal and take a look.

Fiesta_Man69 · 05-10-2012, 09:37 PM

Quote:

Originally Posted by Big Damo

Yes, letter indeed to CEO will be happening, but I bet it gets carefully filed in the bin.

Any correspondance directed at senior management goes to Ford CRC first: and nothing gets passed on. You'll just get a generic letter in response (if that). Unfortunately I know from experience. So execs will never see any stern letter - irrespective of address used... Sorry.

Good to hear it's fixed. At least you know to avoid Sunbury forever more, as do readers of this thread.

Franco Cozzo · 05-10-2012, 09:53 PM

Quote:

Originally Posted by Fiesta_Man69

Any correspondance directed at senior management goes to Ford CRC first: and nothing gets passed on. You'll just get a generic letter in response (if that). Unfortunately I know from experience. So execs will never see any stern letter - irrespective of address used... Sorry.

Good to hear it's fixed. At least you know to avoid Sunbury forever more, as do readers of this thread.

I should have known to avoid them in the first place as they gave my parents **** in 2008, they gave me **** in 2010 when I went in there to buy a Falcon ute I eyed off and gave me **** again when I tried to organise another Focus when I totalled mine last year, but I gave them benefit of the doubt again.

Bad move.

Russ · 06-10-2012, 10:50 AM

Quote:

Originally Posted by Fiesta_Man69

At least you know to avoid Sunbury forever more, as do readers of this thread.

As this thread has had over 1500 views already, I would imagine they have dug themselves into an even deeper hole after the negative publicity it will have given them

For the sake of not wanting to see yet another dealership go under let's hope the D.P. of Sunbury Ford sees this and takes it as a major wake up call

tommygun69 · 06-10-2012, 12:49 PM

thinking my injector seal is on the way out or cracked too going by what you just went through... I originally took mine in 3 times while it was under warranty with same issue (excessive smoke under acceleration/changing gears) that was never fixed or even acknowledged as a problem. I basically just gave up and accepted thats what diesels do. Now it is out of warranty it seems to be getting slightly worse and is annoying the F*%K out of me. I did keep logs of when I took it in so I should still be able to claim it as it was brought to their attention when still under warranty, right?

Franco Cozzo · 06-10-2012, 01:04 PM

Quote:

Originally Posted by tommygun69

thinking my injector seal is on the way out or cracked too going by what you just went through... I originally took mine in 3 times while it was under warranty with same issue (excessive smoke under acceleration/changing gears) that was never fixed or even acknowledged as a problem. I basically just gave up and accepted thats what diesels do. Now it is out of warranty it seems to be getting slightly worse and is annoying the F*%K out of me. I did keep logs of when I took it in so I should still be able to claim it as it was brought to their attention when still under warranty, right?

Good luck mate, its going to be a massive fight.