2012 Ford Focus 1.6 Auto

[Yuecwy]

Hi Guys, I am new to this forum.
I purchased a 2012 Focus 1.6 Auto 6 months ago, and it has been a sweet car and now done 5900 km.

And there is 2 problems that I hope you guys can give me some opinion about.

1.
Ever since the car had done 5000km, I started hearing some noise when driving up a hill / on flat road.

OK. Not sure if the noise has been there since I have it, but 100% sure the noise is getting VERY noticable now.

I tested a few times and discovered that the noise comes out the most when the car is driving between 55-65 KM and the RPM is below 2000. So as long as I acceralate the car and RMP goes over 2000, the noise goes away.
And the noise problem is sort of MINIMISED when switcth to Sport Mode.

Went to the NewOakFord(where i bought the car) service centre today, and the reception guy assures me that its very normal and because the car is just 1.6.

OK. BUT my question is : Why the noise happens after 5000 km but not at the begining ? That guy insists my car is operating normally and the noise is normal too. I am frastrated and wondering what I can do now.

I have done some research online, and people says it is the "feature" of powershift transmission. BUT this doesn't explain why it happens after 5000 km.....

I also ask if there is any update for the powershift transmission and that guy says NOOOOOOOOOOO.

I found online there is an update related at the end of last year.

2.
A rattle in the centre console, it just sounds like plastic is not stick firmly. Can I ask ford to repair that for me?


Have any of you experienced these problems? What should I do now?

Sorry I am very inexperiened about car, any help would be apprecaited!!
And I don't know how to deal with the ford service people... seems so hard to get them to check my CAR