I sent an email last week asking why my insurance claim was still open a year later. They replied they haven't settled with the other party and will refund me the excess I paid and close the claim.
Obviously I was a confused as **** why they would close a claim that hasn't been settled so I rang them up this morning.
They said the other party has already closed their claim with their insurance company, haven't issued a demand, and haven't got back to my insurance company.
So I'm getting refunded $1500 excess
