What doesn't seem right to me is that there was a
TSB on the issue, which means Ford knew there was a problem.
It would be interesting to know exactly how many customers have had the same issue, but of course it's a confidential business matter. Let's concentrate on marketing and flashy advertisements . . .
And of course the customer doesn't need any technical information . . .
In utopia the customer gets a DVD with complete technical information pertaining to the product. I'd pay the extra $2 for the disc. How desperate can they be to need a few bucks from selling information?
Sorry for the rant, but may be interesting.