Quote:
Originally Posted by jpd80
Actuality, apart from the people affected, the buying public probably aren’t
even aware of problems that occurred with a Focus sold eight years ago.
As bad of a problem as the powershyte was, the saving grace was that the
Focus wasn’t all that popular, I can claim saving at least six buyers by
convincing them to buy a Mazda 3 instead.
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Thats not what you were implying in your post though, its got nothing to do with the public being aware of warranty issues of something that happened 8 years ago - you implied that dealing with warranty issues under the agency/online model was going to be problematic.
So I posted up evidence of a very prominent case with Ford Australia, with the highest fine ever handed down by the ACCC as well as pointing out their dealership network being deliberately difficult to deal with for warranty issues.
What they did was the oldest trick in the book, you just make the process so onerous/difficult that people give up.