[DanielXR8]

Does you car have a separate antennae or is it printed on the glass? If its the glass type, have you had the car windows tinted?

Some window tints with metal film have an adverse affect on radio reception - especially the AM band. I would also check to see if you had tint done, if the printed wire was cut by the tinter when they were trimming the tint or if the connection to the antennae is loose or disconnected.

Unfortunately Ford dealers are notorious for their own self harming ways, when it comes to understanding why they should actually care about customer service. Ford customer care is unlikely to be of any genuine help either. You can go down that path, but just don't get to upset if you hit a brick wall with them.

My suggestion is to take the car to another Ford dealer if possible, otherwise if an auto elec can give you a written report of what the fault is, do that. Then contact Ford Customer Care (their job description) and tell them your local dealer issues and the car fault. If the tinter damaged the aerial, you'll have to take it up with them directly, unless the car was tinted by the dealer as part of the purchase. Any other fault, get a case number and take it from there.

Ford have some great cars, but the customer side of the business is still stuck in another century.